Products
Are Your Products Handmade?

All of our ceramics & bohemian jewellery collections are crafted by hand. We are designing a jewellery collection that will be carefully crafted in small batches.

Do You Offer Customisation?

We may be able to accommodate custom requests for certain items. Please contact us with your ideas, and we’ll do our best to create something special for you.
What Should I Be Aware of Handmade Products?

Due to the nature of handmade work, you may notice tiny black specks, organic textures, or slight variations in colour, texture, or shape. We believe these details are part of their charm, making each piece unique and full of character.
Are Your Ceramics Safe For Food & Drink Use?

All of our ceramics are made using food-safe clay and glazes. They are fired at high temperatures (typically around 1200–1300°C).

Our pieces are suitable for food and drink use, and are generally microwave and dishwasher safe. To help preserve their beauty over time, we still recommend gentle handling where possible.
What Materials Are Used In Your Jewellery?

Our jewellery is thoughtfully made using 925 sterling silver with 14k gold plating for the metal components.

We pair this with premium-quality Miyuki beads or handcrafted ceramic elements to create pieces that feel both delicate and unique.

We recommend avoiding prolonged exposure to water, perfumes, and chemicals to maintain its finish and longevity.

Ordering
Can I Add a Free Gift Note for My Order?

We’d love to help you make your gift more special. Simply add this gifting option when you add anything to your shopping cart, and we’ll include a complimentary handwritten note with your order.
When Will My Order Ship?

Orders generally are processed within 2-3 business days after payment verification. Orders placed on weekends or holidays will be processed on the next business day. You'll receive updated email with tracking details once your order has been shipped.

Where Do You Ship To?

We currently ship within Australia only. Please note shipping times may vary depending on your location.

I Have a Question about My Order, Who Can I Talk To?

Please reach out to us at support@yunikahandmade.com.au; We'll be happy to help anytime! We aim to respond within 12-24 hours.

Can I Modify or Cancel My Order After Placing it?

Orders are processed quickly, so we cannot guarantee changes or cancellations. Please contact us as soon as possible, and we'll do our best to assist you.

Shipping

Shipping
How Long Will it Take For My Order to Arrive?

We only use Australia Post for shipping and delivery times may vary by location:

Standard Shipping:

  • NSW: 2–4 business days
  • Australia-wide: 3–6 business days

Express Shipping: 1-3 business days

Please note that delivery times may vary slightly during busy periods or for remote areas.
How Are Orders Packaged For Shipping?

We take great care in packing every order to ensure it arrives safely. Each piece is carefully wrapped and securely cushioned to protect it during transit, especially for fragile ceramics.

We also pay attention to the little details, so your order feels just as special when it arrives.
How Much Does Shipping Cost?

We Offer Flat Rate Shipping:

Standard Shipping: $10.95

Express Shipping: $15.95
Do You Offer Free Shipping?

Free shipping available at order over $119 AUD, and the discount will be applied automatically at checkout.
What if I Entered the Wrong Shipping Address?

Please double check your shipping address before completing the order. If you notice an error after placing your order, contact us immediately at support@yunikahandmade.com.au

Returns & Refunds
What if My Item Arrives Damaged?

If your item arrives broken or damaged during shipping, please contact us within 48 hours of delivery. We will happily arrange a replacement or a refund.

Please note that small black dots, tiny pinholes, or slight glaze variations are natural characteristics of handmade ceramics and are not considered defects. These details are unavoidable and do not affect the safety or usability of the item.
What is Your Return Policy?

As many of our pieces are handmade and carefully prepared, we will only accept returns and issue refunds for items that arrive damaged during transit or have quality issues. If your order is damaged or has a defect, please contact us with photos, and we’ll assist you right away.
How Long Does it Take to Process a Refund?

Once your refund is approved, it will be processed within 3-5 business days and returned to your original payment method. Processing times may vary depending on your bank.